Refund policy

RETURN & EXCHANGE POLICY — Flyraa

At Flyraa, we value quality and customer trust. As clothing is a personal and hygiene-sensitive category, our return and exchange policy is outlined below.

 

1. No Returns & Limited Exchange Policy

All sales are final.
Returns are not accepted once the order is delivered.

An exchange may be considered only if:

  • The product received is different from what was ordered
  • The product has a major manufacturing defect
  • The product arrived damaged

Please Note:
Minor color variations, slight print differences, or fit preferences are not considered defects and are not eligible for exchange.


2. Items Not Eligible for Return or Exchange

a) Return or exchange requests will not be accepted if:

  • The product has been worn, washed, or altered
  • Tags are removed
  • Original packaging is missing
  • The product is claimed as damaged without a clear unboxing video recorded at the time of delivery

Note: An unboxing video is mandatory to verify damage or incorrect items. Without this proof, the product will be considered non-eligible for exchange.

b) The following items are strictly non-returnable and non-exchangeable:

  • Add-on items (scrunchies, hair clips, etc.)
  • Tote bags


3. How to Raise an Exchange Request

  • Contact us within 48 hours of delivery
  • Share clear photos or a video showing the issue
  • Ensure the product is unused, unwashed, and has original tags & packaging

Note: Requests raised after 48 hours of delivery will not be accepted.


4.  Return / Exchange Process

All requests are subject to verification and quality checks. Once approved, a replacement will be arranged (subject to stock availability). Approved replacements will be shipped within 7 business days. If the requested replacement is unavailable, an alternative product or store credit may be offered. If a returned product fails quality verification, the exchange request will be rejected, and no replacement or store credit will be issued.

Please Note: 
Flyraa reserves the final right to approve or reject any exchange request.

We Appreciate Your Understanding.

This policy helps us maintain hygiene, quality, and fairness for all our customers.

For any questions or need assistance, please contact our support team at support@flyraa.in before placing your order.

 

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